ALL OF OUR SIZING IS IN AUSTRALIAN SIZING 4-6-8-10-12-14 (which is equivalent to XXS,XS,S,M,L,XL)

* As every order is handmade from scratch to your order requests it is vital that you double check you are ordering the correct size and check our sizing guide or email us with your measurements before purchasing and we will be more then happy to recommend the best sizing for you. 🙂

*All orders are final, once you place your order, we can not accept any changes to your order as it goes into production immediately, therefore please choose carefully or email us with any questions prior to making your selections.

 

For any further questions about sizing please email us at info@vincija.com

All domestic parcels are sent via the Australia Post Express post service as it ensures guaranteed next business day delivery within the express post network (80% of Australian addresses are covered within the network, allow an additional day or two for areas outside the network). (PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS DURING COVID-19)

This method of shipping also provides free full tracking on all parcels upon request.

$11 FLATRATE AUSTRALIA WIDE

*Orders are processed, sewn and shipped within 7 business days of payment (weekends and public holidays excluded).

 


All international parcels are sent via EXPRESS with DHL FEDEX courier shipping.

Shortly after dispatch you will receive a email from our international courier with tracking information. Please be sure to check for this email  to keep track of your parcel)

DELIVERY TIMES:

N.Z & U.S.A – 3 business days (PLEASE ALLOW EXTRA 2-4 DAYS DURING COVID-19)

REST OF WORLD – 3-4 business days  (plus in the rare instance any delays through customs) (PLEASE ALLOW EXTRA 2-4 DAYS DURING COVID-19) (please note-shipments to Russia will go via Australia post as DHL no longer ships to Russia, please allow extra 7-14 business days for Russia.)

Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

SHIPPING PRICES:

NEW ZEALAND –  Flat rate $22

USA & CANADA – FLAT RATE $25

EUROPE & ASIA – Flat rate $28

REST OF WORLD & REMOTE AREA  – $30-$45

*International shipping please note: All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.

PLEASE NOTE:
We are unable to redirect goods once the order has been dispatched.
In the event of an unsuccessful delivery and the package is returned to Vincija we will contact you and dispatch the package for a second time. You will be responsible for the additional shipping charge.
Vincija does not take any responsibility for items that may be lost or stolen in transit. In the very rare circumstance that this does occur, we will do whatever we can to help track the parcel.

For any further queries about shipping please contact us at info@vincija.com

Please understand we do not accept returns, as all items are produced on a made-to-order service as your order is handmade from scratch in the size, colour and style that you request. Returns for an exchange will only be accepted if the item is deemed faulty and must be returned within 14 days. Vincija reserves the right to deny returns for reasons such as ‘change of mind’ or ‘wrong fit’ as it is your sole responsibility to check our description, sizing charts and email us with accurate measurements so we can assist with sizing prior to checkout.

Colours/lighting may show differently on each computer or mobile, therefore there may be slight variations in colour. Please email us if you are unsure about the colour you are purchasing and would like to see more photos.

Please note as we are always receiving new batches of fabric, therefore previous batch colour may not be the exact same colour as the next batch of fabrics, so if you are purchasing another pair of bottoms or a top to match your past purchases we always recommend to ask us prior as there is a high chance the colour will not match and therefore we always advise to purchase a full set at the same time to ensure you receive the exact same colour for the top and bottoms.

Please also note although we take every measure to line all of our swimwear (double layer) some lighter colours may still go see through when wet, if you are concerned about this please select a darker colour or email info@vincija.com for colour recommendations, sizing, fit or any other questions you may have.

What fabric is my bikini made from?

Vincija’s bikinis fit and feel like a second skin! We use only the highest quality fabrics from ITALY, Our matte colour range consists of 78% Econyl Reclyed Nylon and 22% Lycra. Our shimmer colour range consists of 80% Nylon and 20% Lycra.

All of our fabrics have a buttery soft feel and plenty of stretch, designed to fit snug to the body and accentuate all curves without digging in! All of our bikinis are made with a double side seamless finish designed to stretch and mould to any body type.

How long does it take for my order to be processed?

As soon as you place your order we then go and lovingly create your bikini from scratch to the sizing, colour and design you requested,  therefore please allow up to 7 business days for your order to be custom made – cut and sewn before it is shipped.

When will my order arrive?

Shortly after dispatch you will receive a confirmation email from us that your order is complete which means it has been cut,sewn and shipped out.

International customers will also receive an additional email from our international express courier with tracking information. Please be sure to check for this email  to keep track of your parcel)

DELIVERY TIMES:

AUS – 1-2 business days (Please allow extra 1-2 days during Covid-19)

N.Z & U.S.A – 2-3 business days (Please allow extra 2-4 days during Covid-19)

REST OF WORLD – 3-4 business days  (Please allow extra 2-4 days during Covid-19) plus in the rare instance any delays through customs.

Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal. You do not need a paypal account to check out with Paypal.

AUS customers also have the option to checkout with AfterPay.

US customers have the option to check out with Sezzle.

Can i change my order once its been placed?

We only accept changes or cancellations within the first hour of placing your order, after that your order goes intro production and we start cutting and sewing your order to your order specifications therefore changes can no longer be made, so please choose carefully and email us with any sizing questions if you are unsure.

What size should I order?

Every product page has a size chart with a general guideline as well as a full description of the style and fit to help you find your perfect size!  If you are in between sizes we recommend to size up!
If you are still unsure please email or Dm us on instagram and we will be happy to help you find your perfect fit.

Can I exchange or return an order?

As we provide a made to order service and all of our bikinis are handmade from scratch to your sizing,colour and style requests, we are unable to offer returns or an exchange on your order. Therefore please select your sizing etc carefully and email us with any questions prior to ordering.

How do I use a promo code or gift card?

Its super easy! Yay! Just type in or copy and paste the code into the ‘have a coupon code?’ box at the top of the checkout page.

What are your customer service hours?

Our customer service team operates between 9am-5pm Monday to Friday Australian Eastern Standard time. So if you have emailed us on the weekend please bare in mind we will not be able to respond until Monday. Responses can also take between 24-36 hours during busy periods or long weekends.  You can also catch us on instagram DM’s if you have a urgent enquiry.

How do I take care of my swimwear?

Please follow these easy steps to ensure the longevity of your new Vincija Bikini.

-Hand wash separately in cold soapy water after contact with chlorine and salt water

-Lay flat out of direct sunlight to dry (do not leave in direct sunlight.)

-Avoid contact with sunscreens, oils & chlorine- this may cause colour to fade and damage the fabric.

-Avoid contact with rough surfaces.

-Do not machine wash or tumble dry.

-Do not wring, soak or bleach.

-Do not iron or dry clean.

-Do not wash with other clothing. Brighter colours will bleed and may transfer when wet.

-High amounts of chlorine and salt water will damage your swimwear.

I have not received a order/shipping confirmation

Please double check you have spelt your email address correctly and check your junk mail as it has most likely ended up in there, if you have still not received it please email us at info@vincija.com and we can look into it for you.

DISCLAIMER: It is agreed by the user that by using this online boutique, they agree to the below policies.

PRIVACY
Vincija is committed to providing a safe and secure online boutique and shopping environment. All essential precautions are taken to ensure you personal privacy.  Any personal information gathered by Vincija will be used to process your order, to contact you regarding transactions and if you approve, to contact you with regards to product updates.  Vincija guarantees that all information collected through www.vincija.com will be handled with the strictest confidence, stored securely and will not be distributed or sold to any third party.  Your details will be kept on a private database for use by the Vincija fashion-house only.

SECURITY
Vincija takes every precaution necessary to ensure our online boutique is as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe.   To ensure the highest level of security when making purchases, all Vincija orders are processed using the safest payment method available, PayPal.  You will need to set up a PayPal account to purchase items from the Vincija Online Boutique.

E-NEWSLETTER
Vincija may contact you via email with our regular e-newsletter, featuring information about new products, features or special promotions. If you do not wish to receive this kind of e-mail, please follow the opt-out prompts at the footer of the e-mail.  If you are not a registered member of Vincija, you may sign-up to receive the newsletter by providing us with you e-mail address.

COPYRIGHT
All content contained on this website including, but not limited to, images, information and text, graphics and product designs are copyrighted material of Vincija.  These materials may not be reproduced or used in any manner without prior approval through the form of legal written consent by Vincija.

WE ARE HIRING! 

Due to our exceptional growth in our business, we a seeking a passionate bikini lover to join our online business. The role will be quite varied and touch many aspects of the business.

ABOUT YOU:

You are passionate about the fashion industry, highly motivated, work well under pressure and enjoy working in a fast-paced environment. You are also reliable, loyal and willing to grow within our business.

ROLE:

-Production Management, including order fulfillment management, customer service, quality control, packaging & dispatching orders.

-Customer service management, administration, emails & daily social media communication.

-Directly assisting the owner with daily tasks.

-Assisting in socials media account, content creation & collaborations.

-Ability to work 20 to 30 hours per week.

 

YOUR SKILLS:

-Possess exceptional attention to detail and high level of accuracy.

-Meet daily deadlines and manage time efficiently.

-Well developed written communication skills, excel and website maintenance (Training provided with our website platform)

-Marketing and or graphic design skills a bonus.

-Experience in similar role or online business preferred.

 

PLEASE SEND US YOUR RESUMES TO info@vincija.com

(Only accepting applicants that reside on the Gold Coast)