Special Care

We use a sizing system of: 6, 8, 10, 12 , based on the Australian standard sizing chart. Our sizing is true to Australian standard sizing. Please email us with your measurements if you are unsure what size you would be and we will assist you with correct sizing.

For Our Custom Orders page of our website the order is made to measure. So please fill in your measurements which include around the full circumference of your Bust, waist, hips and your height. All measurements are to be provided in cm please. For any questions or assistance with custom orders please email us at info@vincija.com

We take pride in our fast turn around and will do our best to process and sew your custom orders within 48 hours of payment being received.

All domestic parcels are sent via the Australia Post Express post service as it ensures guaranteed next business day delivery within the express post network (80% of Australian addresses are covered within the network, allow an additional day or two for areas outside the network).

This method of shipping also provides free full tracking on all parcels upon request.
Cost of shipping is determined by guestimate weight. We charge:

$11 for 0-500grams.
$15 for 501grams and up to 1 kg.
$20 for 1kg-2kgs.
So the more items purchased means the more you save on postage

*Orders are processed, sewn and shipped within five business days of payment (weekends and public holidays excluded).

 


All international parcels are sent EXPRESS with Australia Post which includes a tracking number that will be sent to you via email at time of dispatch. (So make sure to check for this email to keep track of your parcel)

 

Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

 

 

NEW ZELAND –  Flat rate $25

 

please allow 2-4 business days

 

 

 

REST OF WORLD – Flat rate $35  for Asia, U.S, Canada, Europe and rest of world.

 

Please allow 3-6 DAYS   (plus possible delays through customs)

 

 

 

*International shipping please note: All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.

 

PLEASE NOTE:

 

We are unable to redirect goods once the order has been dispatched.
In the event of an unsuccessful delivery and the package is returned to Vincija we will contact you and dispatch the package for a second time. You will be responsible for the additional shipping charge.
Vincija does not take any responsibility for items that may be lost or stolen in transit. In the very rare circumstance that this does occur, we will do whatever we can to help track the parcel.

 

For any further queries about shipping please contact us at info@vincija.com

Please understand we do not accept returns as all items are produced on a made-to-order service in the colour and size of your choice. Returns will only be accepted if the item is faulty. Vincija reserves the right to deny returns for reasons such as ‘change of mind’ or ‘wrong fit’ as it is your sole responsibility to check our description, sizing charts and provide accurate measurments for custom orders prior to checkout.
please email info@vincija.com for help with sizing or any other questions you may have.

DISCLAIMER: It is agreed by the user that by using this online boutique, they agree to the below policies.

PRIVACY
Vincija is committed to providing a safe and secure online boutique and shopping environment. All essential precautions are taken to ensure you personal privacy.  Any personal information gathered by Vincija will be used to process your order, to contact you regarding transactions and if you approve, to contact you with regards to product updates.  Vincija guarantees that all information collected through www.vincija.com will be handled with the strictest confidence, stored securely and will not be distributed or sold to any third party.  Your details will be kept on a private database for use by the Vincija fashion-house only.

SECURITY
Vincija takes every precaution necessary to ensure our online boutique is as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe.   To ensure the highest level of security when making purchases, all Vincija orders are processed using the safest payment method available, PayPal.  You will need to set up a PayPal account to purchase items from the Vincija Online Boutique.

E-NEWSLETTER
Vincija may contact you via email with our regular e-newsletter, featuring information about new products, features or special promotions. If you do not wish to receive this kind of e-mail, please follow the opt-out prompts at the footer of the e-mail.  If you are not a registered member of Vincija, you may sign-up to receive the newsletter by providing us with you e-mail address.

COPYRIGHT
All content contained on this website including, but not limited to, images, information and text, graphics and product designs are copyrighted material of Vincija.  These materials may not be reproduced or used in any manner without prior approval through the form of legal written consent by Vincija.