Special Care

Every dress on the custom made page is exclusively handmade to the customers measurements and their preferred colour. There are many styles to choose from, from casual mini and maxi dresses to formal wear, there is something for everyone. Vincija is based on the Gold Coast Australia, So you can rest assure your garment will be a one of a kind quality product.

For the ready made garments we use a sizing system of: 6, 8, 10, 12 , based on the Australian standard sizing chart.

For Our Custom Orders page of our website the order is made to measure. So please fill in your measurements which include around the full circumference of your Bust, waist, hips and your height. All measurements are to be provided in cm please. For any questions or assistance with custom orders please email us at info@vincija.com

We take pride in our fast turn around and will do our best to process and sew your custom orders within 48 hours of payment being received.

All domestic parcels are sent via the Australia Post Express post service as it ensures guaranteed next business day delivery within the express post network (80% of Australian addresses are covered within the network, allow an additional day or two for areas outside the network).

This method of shipping also provides free full tracking on all parcels upon request.
Cost of shipping is determined by guestimate weight. We charge:

$11 for 0-500grams.
$15 for 501grams and up to 1 kg.
$20 for 1kg-2kgs.
So the more items purchased means the more you save on postage

*Orders are processed, sewn and shipped within two business days of payment (weekends and public holidays excluded).

 


All international parcels are sent via Australia Post Regular Post International which also includes all tracking. Please allow 7-21 days to receive your parcel.
International shipping costs are also determined by weight and the prices below are for the first 500grams. Every 500grams extra is an additional $10.
First 500grams: $35 international FLATRATE  for NZ,Asia, U.S and canada,UK & Europe.

*International shipping please note: All customs fees, foreign taxes or other fees associated with your purchase are the sole responsibility of the customer. Please check with your local customs office for further information.

PLEASE NOTE:

  • We are unable to redirect goods once the order has been dispatched.
  • In the event of an unsuccessful delivery and the package is returned to Vincija we will contact you and dispatch the package for a second time. You will be responsible for the additional shipping charge.
  • Vincija does not take any responsibility for items that may be lost or stolen in transit. In the very rare circumstance that this does occur, we will do whatever we can to help track the parcel.

.For any further queries about shipping please contact us at info@vincija.com

Refunds will only be given if item is faulty. Vincija reserves the right to deny refunds for reasons such as ‘change of mind’ or ‘wrong fit’ as it is your sole responsibility to check our description, sizing charts and provide accurate measurments for custom orders prior to checkout.
For Faulty items please contact us at info@vincija.com for return instructions. Returned items must be unworn, unwashed with tags still attached.

DISCLAIMER: It is agreed by the user that by using this online boutique, they agree to the below policies.

PRIVACY
Vincija is committed to providing a safe and secure online boutique and shopping environment. All essential precautions are taken to ensure you personal privacy.  Any personal information gathered by Vincija will be used to process your order, to contact you regarding transactions and if you approve, to contact you with regards to product updates.  Vincija guarantees that all information collected through www.vincija.com will be handled with the strictest confidence, stored securely and will not be distributed or sold to any third party.  Your details will be kept on a private database for use by the Vincija fashion-house only.

SECURITY
Vincija takes every precaution necessary to ensure our online boutique is as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe.   To ensure the highest level of security when making purchases, all Vincija orders are processed using the safest payment method available, PayPal.  You will need to set up a PayPal account to purchase items from the Vincija Online Boutique.

E-NEWSLETTER
Vincija may contact you via email with our regular e-newsletter, featuring information about new products, features or special promotions. If you do not wish to receive this kind of e-mail, please follow the opt-out prompts at the footer of the e-mail.  If you are not a registered member of Vincija, you may sign-up to receive the newsletter by providing us with you e-mail address.

COPYRIGHT
All content contained on this website including, but not limited to, images, information and text, graphics and product designs are copyrighted material of Vincija.  These materials may not be reproduced or used in any manner without prior approval through the form of legal written consent by Vincija.